Policies
Shipping & returns
Short version: we dispatch within 48 hours, delivery is free over $75, and you have 30 days to change your mind.
Shipping
| Option | Transit time | Cost |
|---|---|---|
| Standard delivery | 3 to 5 business days | $6.95 · free over $75 |
| Express delivery | 1 to 2 business days | $14.95 |
- Dispatch windowOrders placed before 2pm PT on a business day are packed the same day. Everything else goes out within 48 hours.
- TrackingEvery parcel leaves with a tracking number. Send your order reference to info@jazzizstore.shop and we will share the latest status.
- Where we shipAcross the United States and Canada. For other destinations, contact us for a shipping quote before ordering.
- Duties and taxesOrders within the United States have no import charges. Canadian orders may attract local duty, payable on delivery.
Returns & refunds
Step 1
Tell us within 30 days
Email info@jazzizstore.shop with your order reference and which item is coming back. We reply with a return authorisation and the address to use.
Step 2
Pack it up
Include the item and its accessories. Original packaging helps but is not required. A note with your order reference inside the box speeds everything up.
Step 3
Send it back
Drop the parcel with any tracked carrier. Send us the tracking number so we can watch for it. We cover return shipping for faulty or incorrect items.
Step 4
Get refunded
We inspect returns within one working day and issue the refund to your original payment method. Banks usually show it within 3 to 5 business days.
Returns must reach us within 30 days of delivery. Items that arrive damaged in transit, or that are simply not what you ordered, are replaced or refunded in full at our cost, including return shipping.
Warranty
Every device carries a two-year warranty against manufacturing faults, starting from the delivery date. Contact us with your order reference and a short description of the problem, and we will arrange repair or replacement directly. Accidental damage and cosmetic wear are not covered, though we can often still help with parts.
Damaged or wrong item?
If a parcel arrives damaged or the contents are not what you ordered, photograph the packaging and email info@jazzizstore.shop within 7 days. We ship a replacement the same week and cover every shipping cost.
Please do not send anything back before contacting us. Unauthorised returns can go astray and slow down your refund.
Need help with an order?
info@jazzizstore.shop · +1 4309640653 · Mon to Fri, 9am to 6pm PT